Refund policy

Thank you for shopping with The Hospital Equipment Company. We are committed to providing you with high-quality medical devices and equipment. We want to ensure your complete satisfaction with your purchase. Please read our Return and Refund Policy carefully. If you have any questions or need further assistance, please contact our customer support team at returns@thehospitalequipmentco.com or call us at 800-575-2375.

1. Returns

1.1. Eligibility:

  • You may initiate a return within 15 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Please note that certain items, may not be eligible for return. Refer to the product description or contact our customer support for more information.

1.2. Return Process:

  • To initiate a return, please contact our customer support team at returns@thehospitalequipmentco.com or call us at 800-575-2375. Provide your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
  • Please securely package the item and include the RMA number (if provided) on the package.

1.3. Return Shipping:

  • You are responsible for the shipping costs associated with the return, unless the return is due to a defective or damaged product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for the returned item, as we cannot guarantee the receipt of the returned item.

2. Refunds

2.1. Eligibility:

  • Refunds will be issued for eligible returned items in accordance with this Return and Refund Policy.
  • Non-eligible items will not be refunded.

2.2. Refund Process:

  • Once we receive and inspect your returned item, we will send you an email notification to inform you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 3 business days, and a credit will be applied to your original method of payment.
  • Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

3. Restocking Fee and Non-Returnable Items

3.1. Restocking Fee:

  • Certain returned items may be subject to a restocking fee charged by the manufacturer, which will be deducted from the refund amount.
  • The restocking fee percentage will be clearly communicated to you at the time of initiating the return.

3.2. Non-Returnable Items:

  • Some items, such as opened medical supplies or equipment that require hygiene considerations, may not be eligible for return due to health and safety regulations.
  • For more information on non-returnable items, please refer to the product description or contact our customer support.

4. Customer Satisfaction

4.1. Our Commitment:

  • We are committed to your satisfaction with your purchase. If you have any concerns or issues with your order, please contact our customer support team at returns@thehospitalequipmentco.com or call us at 800-575-2375. We will work with you to address your concerns and find a satisfactory resolution.

4.2. Exchanges:

  • In certain cases, we may offer exchanges for eligible items. Please contact our customer support team for more information.

Please note that this Return and Refund Policy is subject to change without prior notice. The most up-to-date version will be posted on our website.

Contact Information: The Hospital Equipment Company 1230 Rosecrans Avenue, Suite 300 Manhattan Beach, CA 90266 Email: returns@thehospitalequipmentco.com Phone: 800-575-2375