Frequently Asked Questions
Pricing and quotes
No. Website prices are standard pricing. For Vizient, Provista or other contract pricing, request a quote with your work email and facility name. See GPO & contract purchasing.
Use the quote form, click Add to Quote on any product, or email your list to quotes@thehospitalequipmentco.com. We reply within 1 business day.
Yes. Request a quote, then email a purchase order referencing the quote number to orders@thehospitalequipmentco.com.
No. We sell to healthcare facilities, practices and agencies buying equipment for their own use. We don't quote or sell to resellers, distributors or brokers, including for government bid solicitations.
Shipping
We ship to addresses in the United States.
Many items ship directly from the manufacturer, so lead times vary by product. Your quote or order confirmation includes the expected ship date. You'll get tracking by email once your order ships.
Large equipment, such as exam tables, sterilizers and stress-test systems, may ship by freight. Freight is quoted separately when checkout can't offer a rate. See our shipping policy.
Inspect the shipment on arrival and note any visible damage on the delivery receipt. Then contact us within 5 business days at (800) 575-2375 or info@thehospitalequipmentco.com.
Returns and warranty
Unused items in their original packaging can be returned within 15 days of delivery. Contact returns@thehospitalequipmentco.com for a return authorization. Some items can't be returned, and manufacturer restocking fees may apply. See our return & refund policy.
Products carry the manufacturer's warranty. Warranty terms vary by manufacturer and product.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.