Privacy policy

 

Privacy Policy for The Hospital Equipment Company, LLC

1. Introduction
This Privacy Policy describes how The Hospital Equipment Company, LLC ("we," "us") collects, uses and shares personal information when you visit www.thehospitalequipmentco.com (the "Site"), contact us, request a quote or place an order.

2. Information we collect
- Contact and order information: name, facility or organization, billing and shipping address, email address, phone number, purchase order details and the products you order or ask about.
- Payment information: processed by our payment processors. We do not store full card numbers.
- Device and usage information: browser type, IP address, pages viewed and how you use the Site, collected through cookies and similar tools.
- Communications: messages you send us by email, phone, quote forms or live chat.

3. How we use information
We use personal information to process and deliver orders, prepare quotes, verify contract or GPO pricing eligibility, provide customer support, communicate about your orders, prevent fraud, improve the Site and meet legal, tax and accounting obligations.

4. How we share information
We share personal information with service providers as necessary to operate our website, process payments, fulfill and deliver orders, and provide customer support. These providers include Shopify, payment processors, manufacturers and suppliers that ship orders directly to customers, shipping carriers, and customer-support providers. We may also share information when required by law or to protect our rights. We do not sell personal information.

5. Cookies and analytics
We use cookies and similar technologies to operate the Site, remember your cart and understand how the Site is used. We use Google Analytics to measure Site traffic and HubSpot to provide live chat and quote request forms. You can control cookies through your browser settings.

6. Data retention
We keep order and account records for as long as needed to fulfill orders, provide support and warranty service, and meet legal, tax and accounting requirements. We keep other information only as long as needed for the purposes described above.

7. Data security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

8. Your choices
You may ask us to access, correct or delete your personal information, or to stop sending you marketing communications, by contacting us using the details below. We will respond as required by applicable law.

9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

10. Contact us
The Hospital Equipment Company, LLC
1230 Rosecrans Avenue, Suite 300, Manhattan Beach, CA 90266
Phone: (800) 575-2375
Email: info@thehospitalequipmentco.com

Effective Date: October 7, 2026